Cisco and ServiceNow Join Forces to Streamline AI for Enterprises
SAN JOSE, CA, 29TH APRIL , 2025-Cisco and ServiceNow have announced a strategic partnership aimed at accelerating secure AI adoption across global enterprises.
The collaboration brings together Cisco’s network and security infrastructure with ServiceNow’s AI-driven workflow automation platform, creating an integrated solution for deploying AI at scale.
The new partnership focuses on embedding ServiceNow’s capabilities into Cisco’s solutions, including Cisco Networking Cloud and Cisco ThousandEyes, enabling companies to monitor digital experiences and automate issue resolution.
At the core of the alliance is a joint effort to simplify complex enterprise environments and boost operational efficiency as businesses race to adopt AI technologies.
“We’re combining the power of visibility and intelligence with automation,”
Said Jonathan Davidson, Executive Vice President and General Manager of Cisco Networking.
“Together with ServiceNow, we’re making AI-powered operations real and scalable.”
CJ Desai, President and COO of ServiceNow, added,
“This partnership helps customers harness the full potential of AI through seamless digital workflows and secure infrastructure.”
The integration allows enterprises to detect and resolve incidents faster, reduce manual intervention, and streamline operations with proactive automation. Additionally, the companies announced co-developed solutions that leverage AI to improve incident management and IT operations.
The move comes amid rising pressure on enterprises to deploy AI responsibly, without compromising performance or security. Cisco and ServiceNow are positioning this partnership as a cornerstone for secure digital transformation.
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