IBM Power11 Launch Powered by Smarter TLS Services
IBM has officially announced its long-awaited Power11 platform, a major step forward for enterprise computing. Designed to support the increasing demands of AI, data, and hybrid cloud workloads, Power11 will incorporate new hardware architecture, enhancements to virtualization, and strong resiliency capabilities. And IBM is not stopping there. Now that IBM has had the Power11 platform release, the company’s Technology Lifecycle Services (TLS) team are launching tailored support solutions to help organizations unlock Power11’s full potential.
IBM TLS supports infrastructure management, and it now offers a new Expert Care portfolio with AI-supported capabilities. The capabilities of Expert Care go far beyond your standard break-fix model by including predictive maintenance, automation, and dedicated technical account managers for mission-critical workloads. According to IBM, the proactive support will help organizations improve system uptimes and enable teams to act on issues before they occur.
One prominent service provided by Expert Care is Call Home, an automation capability that notifies IBM care personnel the moment a fault is detected. In fact, in 2024, 90% of the alerts were resolved automatically, with the users not even logging a complaint. That type of response can save money and downtime
TLS provides installation, updates, configuration, increased data security, and guaranteed recovery time – giving IT teams more control and peace of mind. For those interested in AI, IBM’s Spyre™ Accelerator, set to launch in late 2025, will be able to offer AI performance tuning capabilities that will complement Power11’s design!
Dylan Boday, VP of TLS, says of the partnership, “With Power11 and TLS, we’re not just selling hardware – we’re helping our clients run faster, smarter, and safer.”
In today’s fast-paced, always-on digital ecosystem, Power11 and TLS is a full IT ecosystem that is built for performance, resilience, and AI-readiness with decades of IBM’s experience. Whether you’re a small technology team or a global enterprise, with this kind of intelligent support you’ll always be a step ahead, not just keeping up.
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