ConnexPay Surpasses Fintech Industry NPS Benchmark

ConnexPay, the unified payments platform that connects customer PayIns to supplier PayOuts, recently achieved a Net Promoter Score (NPS) of 65 in its 2026 client satisfaction survey, up from 60 in 2025 and well above the fintech industry median of 46, according to Survicate’s 2025 NPS Benchmark Report. Among travel clients, ConnexPay earned an NPS of 72, the highest score across the industry segments surveyed.

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Net Promoter Score is a widely recognized measure of customer loyalty that evaluates how likely customers are to recommend a company to others. A score above 50 is generally considered excellent. For B2B payments providers like ConnexPay, where businesses depend on reliable, efficient technology to support critical financial operations, strong customer loyalty is particularly meaningful.

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“Our clients trust ConnexPay to support some of their most critical payment operations, and we take that responsibility seriously,” said Ben Peters, CEO of ConnexPay. “Earning that trust takes reliability, responsiveness and a consistent commitment to delivering value. These results reflect the dedication of our team and the strength of the relationships we’ve built with our clients.”

ConnexPay’s 2026 survey collected an average of 3 responses per client, with 71% of respondents indicating they were highly likely to recommend the platform. Clients identified payment processing, ease of use and virtual card issuing and management among ConnexPay’s greatest strengths, citing reliable transactions, intuitive workflows and streamlined card issuance.

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The annual survey provides ConnexPay with direct feedback from customers across the industries it serves—including leisure and business travel, advertising/media, insurance, and healthcare—to inform ongoing improvements to its technology, support and overall client experience. The company will continue prioritizing the capabilities clients value most while evaluating opportunities to simplify workflows and enhance platform functionality.